Cancellation Policy

If you need to cancel or update your shipping details, please contact us within 24 hours of placing your order. The fastest way to reach us is by phone or via email.

If more than 24 hours have passed, we cannot guarantee that changes or cancellations can be made, and any resulting costs or losses may be your responsibility.

Regarding Order Cancellations:

• If your cancellation is successful, you will receive a confirmation email.

• If the cancellation is unsuccessful and you receive a tracking number, please contact the courier to refuse the delivery.

• Once the refusal is confirmed, contact us and we will assist with your refund process promptly.

• If the package has already been delivered and you still wish to cancel, contact us to receive a return address (note: this address may differ from the original sender address), and we will guide you through the return process.

Contact Options:

• Phone: +971 4228 5717

• Email: [email protected]

Return & Refund Policy

15-Day Money-Back Guarantee

You may return undamaged products within 15 days of shipping for any reason. After we receive and inspect the item at our warehouse, we will begin the refund process.

For Non-Quality Related Returns:

• All accessories and promotional items must be included.

• Products must be returned in original packaging.

• You are responsible for return shipping costs.

• Only the product cost will be refunded.

• If the return does not meet the above requirements, it may be rejected.

• Refunds will not be processed for issues outside the 15-day period.

• If the item was not purchased from our online store, please contact your original retailer for assistance.

For Quality-Related Issues:

• Products bought from our store come with a 1-year warranty from the date of purchase.

• Ensure compatibility before buying products with special requirements.

• If a quality defect is confirmed, we will replace the product or issue a partial refund based on usage.

• We may require:

  • Proof of purchase

  • Product serial number

  • Photo or video evidence

  • Return of the defective item for inspection

• Warranty is void if:

  • Incorrect product is returned

  • The defective product is not returned

Shipping Costs That Must Be Covered by the Buyer:

• Returns for reasons unrelated to defects

• Personal items returned by mistake

• Items found to be working after testing

• Unauthorized or unapproved returns

Warranty Exclusions:

• No valid proof of purchase

• Lost or stolen products

• Warranty expired

• Non-defective items after 30-day refund window

• Free promotional items

• Damage due to:

  • Unauthorized repair

  • External causes

  • Improper use (drops, water, misuse, etc.)

• We are not responsible for:

  • Data loss

  • Personal items accidentally returned with the product

Note: For non-defective returns, customers bear responsibility for any loss or damage during return shipping. No refund will be provided for products damaged during such returns.

Events and Promotions

For purchases made during special events or promotions:

• If your refund is greater than 75% of your order total, you must return any promotional gifts received.

• If not returned, the value of the gift (based on the promotion) will be deducted from your refund.

Return & Refund Process

1. Contact Us with:

   • Order number

   • Reason for return/exchange

   • Photos or videos clearly showing the issue

2. Once approved, we’ll provide a return shipping address.

3. Send your product and share the tracking number with us.

4. After receiving and confirming the condition of the product, we will process your refund within 1–2 business days.